Answer every call, typically in under two seconds. Verify insurance in real time. Hand off cleanly to your team. Handling thousands of calls a month.
Already running on the admit lines at:
After hours, lunch, shift change, weekends. The call that decides whether someone gets help today rings out — and the patient calls the next facility on the list.
Source · DIAL3D 2025–2026 admissions benchmark, self-published, n = 142 facilities · methodology
Voice, chat, SMS, and agent assist — built on a single behavioral-health knowledge base. Deploy what you need; the rest is waiting when you're ready.
A HIPAA-aligned voice agent that answers admissions calls, qualifies leads, and warm-transfers cleanly to your team.
Two-way text and on-site chat that runs the same intake script as the phone, then hands off to a live admit counselor.
Real-time prompts, VOB shortcuts, and call scoring for your human admit counselors. Coaching built into every call.
Three tiers, published rates, BAA on every plan — including the free Trial. Start at zero and grow into multi-facility ops without renegotiating the contract every quarter.
Let us show you why people work with us. 100 voice minutes, full BAA on day one.
Growing and multi-site teams. Voice plus web chat, Salesforce-native, real outbound campaigns.
Large and complex organizations. Unlimited everything, full omnichannel, multi-facility management.
Plug in your numbers. The math runs live. Most operators discover the missed-call cost dwarfs the platform cost on inputs alone.
Math: missed calls × call-to-admit × avg admit revenue. Default missed-call rate is 25%–38% per the DIAL3D 2025–2026 admissions benchmark (self-published).
The intake script, the regulatory guardrails, and the warm-transfer protocol are different for an eating-disorder admit than for an adolescent residential program. DIAL3D ships configured for all of it — addiction treatment, mental health, eating disorders, sex addiction, and gambling addiction.
Detox, residential, MAT, and aftercare — with 42 CFR Part 2 disclosures handled by the script.
For addictionPHP, IOP, and outpatient programs — with intake routing that recognizes co-occurring presentations.
For mental healthMedical-clearance triage, level-of-care decisioning, and family-system intake — built with ED clinicians.
For eating disordersNon-judgmental, shame-aware intake script. Partner-disclosure routing. CSAT-trained warm transfers.
For sex addictionFinancial-crisis triage, family-member intake routing, and state-program (NCPG) self-exclusion handoffs.
For gambling addictionPulled from a 22-facility benchmark cohort measured against their own twelve-week pre-deployment baseline. 8 admit lines are currently live on DIAL3D; the remaining facilities contributed pre-deployment audit data to the benchmark.
Average increase in calls that became scheduled admissions, 90-day cohort.
From first ring to a live conversation, weighted across business and after-hours calls.
Including 2 a.m. crisis calls, holidays, and shift-change gaps.
Pick a scenario. We'll route a live conversation through the same agent your patients would hear. The transcript is yours to keep.
DIAL3D answered the 38% of calls our team couldn't get to. We added 17 admissions in our first month — and our admit counselors finally stopped working through lunch.
Disclosure: Donald Prince serves as both DIAL3D Co-founder and Chief Strategy Officer at Guardian Recovery. Outcome figures are Guardian Recovery internal data; methodology available on request.
We integrate with most of the EMR, EHR, and CRM systems behavioral health runs on. Exact capabilities depend on the other system.
Compliance isn't a tab in our footer. It's the contract every conversation runs against.
Independent annual review. BAA available on every plan, including pilots.
Disclosure language, consent capture, and recordkeeping handled in the script.
Type II audit window opened February 2026. Report available under NDA Q3 2026.
988 routing built in. Human escalation under three seconds for active risk language.
Written by admit-line operators, not marketers. The numbers are sourced; the math is shown.
No marketing soft-pedal. If we don't have an answer, we'll tell you who does.
Email our admit-line team