Built by operators who have lived inside admissions.

Sam Staples

Samuel Staples is co-founder and CTO of DIAL3D, a HIPAA-aligned voice AI platform built for behavioral health and addiction treatment. For more than 12 years, Sam has worked at the intersection of addiction treatment and technology. He began his career inside treatment centers, immersed in the admissions process and the client experience that surrounds it, then started building software for the same environments in 2015. Those two tracks have run in parallel ever since, each one sharpening the other.

That dual perspective is what makes DIAL3D different. Sam has been on the receiving end of the call that decides whether someone gets into care. He has watched what happens when admissions is understaffed at midnight, when a verification stalls, when a family stops calling back because no one called them back first. He has also spent more than a decade engineering the systems meant to fix those moments — across Salesforce, integrations, AI, and now voice.

Sam leads DIAL3D's product and technical direction with one standard: every voice agent the platform deploys should treat the person on the other end of the line the way a great admissions counselor would on their best day — every time, around the clock.

Read Sam's author page

Donald "DJ" Prince

DJ is COO and co-founder, leading operations, go-to-market, and platform deployment. He brings 15+ years in behavioral health and currently serves as Chief Strategy Officer at Guardian Recovery — a multi-state SUD and mental health provider spanning six states and roughly 1,200 employees — where he oversees marketing, technology, digital acquisition, and revenue strategy.

That day-to-day operator perspective shapes how DIAL3D is built and deployed inside real treatment programs. DJ ran the first DIAL3D voice agents on Guardian's own admit lines before they ever went to market, and he still does.

DJ holds an MBA from the University of Florida's Warrington College of Business and is a Certified Recovery Residence Administrator (CRRA, Florida Certification Board). He's based in Palm Beach County, FL.

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Mike Audette

With two decades of experience in the behavioral health industry, Michael has specialized in leading high-performing substance use disorder (SUD) and mental health admissions teams focused on client care and operational excellence. He has spent the last decade leading admissions teams focused on client outcomes, client support, and long-term success.

Today he serves as Director of Sales and Partnerships for DIAL3D, an AI-powered behavioral healthcare solutions company, helping treatment providers modernize admissions and patient engagement through innovative technology. His passion lies in combining human-centered care with advanced AI solutions to improve access, responsiveness, and overall treatment experiences.