Industry

AI built for the admissions line at addiction treatment centers.

Q: Will it work alongside our existing Kipu setup?

Yes. DIAL3D works with Kipu. Exact capabilities depend on how your Kipu environment is configured; we'll walk through what's possible during onboarding.

Detox, residential, MAT, IOP, sober living, aftercare — one platform across your full continuum. 42 CFR Part 2 disclosures handled in the script. Integrates with most of the EHR and CRM systems addiction treatment runs on.

Call (855) 715-0051 Try the chat Book a demo

What's different about this vertical

The addiction admissions call is unlike any other healthcare call.

The caller is often the family member, not the patient. The decision window is hours, not days. Insurance is half the conversation. The clinical-fit question — detox-first or residential-first — has to be answered before the warm transfer. And the disclosures around substance-use information are governed by their own federal rule. DIAL3D is the only AI voice platform purpose-built for this conversation.

Regulatory layer

42 CFR Part 2 governs how AI agents can capture, record, and transmit substance-use information. DIAL3D's voice and chat agents read the plain-language disclosure before any substance-use question, capture consent in the recording, and write a structured consent record to your CRM. Patients can revoke at any point in the conversation; the agent re-routes without losing context. Read the trust center →

Operator perspective

Written by Donald Prince, MBA, CRRA — Co-founder of DIAL3D and CSO at Guardian Recovery. Recovery Residence Administrator certified by the Florida Certification Board (License CRRA.0100775).

DIAL3D fit

Which DIAL3D capabilities matter most here.

Detox + residential VOB

Eligibility checks include level-of-care coverage and deductible status for both medical detox and residential.

Continuum-aware routing

The same caller across detox → residential → IOP → aftercare lives as one record. The agent recognizes them on the next call.

Crisis-language model trained on SUD

Active-risk classifier tuned on substance-use crisis presentations — overdose, withdrawal severity, relapse with suicidal ideation.

42 CFR Part 2 by default

Disclosure runs before substance-use specifics. Consent in the recording. Audit trail in the CRM.

Native to Kipu, KipuCRM, Sunwave

BAA-covered, real-time. New rep, no IT ticket.

Multi-facility operator support

Facility-level routing, intake script, payor floor — managed centrally, deployed locally.

Calculator · live math

Run the math for your treatment center

Monthly call volume, miss rate, call-to-admit ratio, average admit revenue. Annual revenue loss in dollars, math live.

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FAQ

Vertical-specific questions, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team

Is DIAL3D 42 CFR Part 2 compliant?

DIAL3D is built to be 42 CFR Part 2 capable — the disclosure language, consent capture, and recordkeeping are handled by the script. Compliance also depends on how your facility configures retention and downstream sharing. We sign a Qualified Service Organization Agreement (QSOA) on every plan.

Will it work alongside our existing Kipu setup?

Yes — DIAL3D's Kipu connector is native and BAA-covered. Calls, transcripts, and VOB results write into Kipu in real time.

Does the agent know detox vs. residential clinical fit?

Yes. During scripting, your clinical leadership encodes the same fit criteria your phone team uses — withdrawal severity, recent use, prior LOC, co-occurring presentation. The agent enforces the floor and warm-transfers for anything above the floor.

Can we use this for outbound alumni re-engagement?

Yes — 90-day check-ins, alumni events, re-admit outreach. Available on Professional (one outbound campaign) and Enterprise (unlimited campaigns).

What about MAT programs specifically?

MAT-specific routing — methadone vs. buprenorphine vs. injectable — is configurable per facility. The agent captures the medication history and routes to the right intake path.

Will adolescent intake work?

Yes. Adolescent intake routes the call differently — parent/guardian primary, age verification, parental consent capture. Configurable per facility.

What does this replace, exactly?

As much or as little as you want. The agent can do something as simple as taking a message after hours, or run the entire admit-line workflow end-to-end — disclosure, intake, VOB, clinical fit screen, pre-admission paperwork, scheduling, warm-transfer to your team. You configure the scope per facility, per call type, per time of day.

AI built for the admissions line at addiction treatment centers.

The addiction admissions call is unlike any other healthcare call.

Regulatory layer

Which DIAL3D capabilities matter most here.

Run the math for your treatment center

Vertical-specific questions, answered straight.

Related products + industries.

Voice Agent

Admissions Call Center

Mental Health

See DIAL3D answer your real addiction-admissions call patterns.