Live insurance verification, on the actual admit call.
Most treatment centers VOB after the call. DIAL3D does it during. While the caller is still on the line, eligibility runs against 40+ payors, the result is read aloud to the caller, and a structured benefits record is written to your CRM before the warm transfer.
Average VOB-after-the-call adds 47 minutes per admission to the cycle.
Standard workflow: counselor takes the call, captures policy info, hangs up, runs VOB, calls back. That 47-minute gap is where leads die — patients call other facilities, families lose momentum, the moment of decision passes. Live VOB closes the gap.
Source · DIAL3D operator benchmark · 142 admissions lines · 2025
Operational capabilities mapped to this use case.
Aetna, BCBS, Cigna, UHC, plus state Medicaid programs and behavioral-health carveouts (Beacon, Optum, Carelon).
Not just 'in network.' Residential coverage, IOP/PHP authorization status, deductible remaining, copay structure.
Verified result spoken to the caller in plain language. 'Yes, your Aetna PPO covers up to 30 days residential. Deductible is met.'
Plan name, deductible, copay, prior auth status — written as discrete fields to Kipu, Salesforce, or your CRM of choice.
Runs inside Voice Agent for end-to-end automation, or surfaces in Agent Assist for your human counselor.
Certified clearinghouses with active BAAs. No screen-scraping, no shared-credential hacks.
Run the math on missed VOB-window calls
Calls that died waiting for post-call VOB. Multiplied by your call-to-admit ratio and avg admit revenue. Math is live.
Questions, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team