DIAL3D vs Assort Health: Side-by-side.
Assort Health (assorthealth.com) is a multi-specialty AI voice agent for healthcare with a dedicated behavioral-health product line focused on mental-health practice workflows: continuous safety screening, dual therapy + medication scheduling, custody verification for minors, and TMS treatment-series tracking. DIAL3D's BH focus is narrower and adjacent: addiction treatment admit lines, with 42 CFR Part 2 disclosure handling, SUD-specific crisis routing, and native connectors for addiction-treatment EHRs (Kipu, KipuCRM, Sunwave, Lightning Step). Same vertical, different subspecialty.
Last reviewed · May 20, 2026 · Written by Donald Prince · All competitor claims sourced from assorthealth.com public pages
TL;DR
- •Both serve behavioral health, different subspecialties. Assort's BH product is built for outpatient mental-health practices (therapy + medication management, dual scheduling, TMS series, custody for minors). DIAL3D is built for addiction-treatment admit lines (detox, residential, IOP/PHP) with 42 CFR Part 2 inside the script.
- •Pricing: DIAL3D — Trial free / Professional $2,000/mo / Enterprise custom (public per-minute overage). Assort Health — contact-sales; pricing not publicly listed.
- •DIAL3D differentiators for addiction-treatment specifically: 42 CFR Part 2 disclosure handling (Assort's BH page doesn't mention it), native addiction-treatment EHRs (Kipu, KipuCRM, Sunwave, Lightning Step — Assort lists athenahealth, Epic, AdvancedMD, NextGen), SUD-specific crisis routing, public per-minute pricing.
Side-by-side, honest.
Every Assort Health claim below links to the assorthealth.com page where we sourced it. Where we can't verify a claim from public Assort Health pages, we mark it "?" instead of guessing.
| Feature | DIAL3D | Assort Health |
|---|---|---|
| Primary BH subspecialty focus | Addiction treatment detox · residential · IOP/PHP |
Outpatient mental health therapy · medication management · TMS |
| Dedicated behavioral-health product page | ✓ | ✓ source |
| Continuous safety screening during calls | ✓ SUD-tuned crisis classifier |
✓ "safety screening across every call" |
| 42 CFR Part 2 disclosure + consent capture | ✓ | ? not on BH page |
| Dual therapy + medication appointment booking | ~ configurable |
✓ source |
| TMS eligibility screening + series tracking | — not in scope |
✓ 6-9 week series |
| Custody / guardian verification for minors | ~ script-configurable |
✓ source |
| Native addiction-treatment EHRs (Kipu, KipuCRM, Sunwave, Lightning Step) | ✓ | — not on EHR list |
| Native general-healthcare EHRs (Epic, athenahealth, AdvancedMD, NextGen) | ~ 7-14 day custom build |
✓ listed on BH page |
| Live insurance verification (VOB) on the call | ✓ 40+ BH payors |
✓ "insurance and eligibility" |
| HIPAA compliance + BAA | ✓ | ? not explicitly stated on public pages |
| Public pricing | ✓ Trial / $2,000 / Custom |
— contact-sales only |
| Free trial / pilot offered | ✓ 100 voice minutes |
? not publicly documented |
| Published production scale | Multi-state BH operators 2026 |
150M+ interactions · 344K patient reviews · 4.3/5 homepage stats |
| Multi-language support | ~ English + Spanish |
✓ "29 languages" |
| Built by behavioral-health operators | ✓ | — multi-specialty platform · BH one of 22 |
What each costs.
DIAL3D
Trial plan (100 voice minutes, BAA), Professional $2,000/mo (5 agents, 10 numbers, $0.44/min, Salesforce + web chat + outbound), Enterprise custom. Public per-minute overage.
Assort Health
Assort Health does not publish pricing on their site. Their motion is "Book a demo". Pricing is likely structured around specialty, provider count, and call volume, but actual numbers are not disclosed publicly.
? Per-month and per-minute rates: not publicly documented
Which one is right for you?
If Assort Health is genuinely the better fit for your situation, you should use Assort Health. Here's how to decide.
Choose DIAL3D if…
- ✓Your operation is behavioral health — addiction treatment, mental health, detox, IOP/PHP, sober living, telehealth BH.
- ✓You need 42 CFR Part 2 handled inside the script, not bolted on.
- ✓You want a vendor whose entire product is BH admit lines, not a multi-specialty voice AI platform with a dedicated behavioral-health product line tuned for outpatient mental health.
- ✓You want public pricing, a free pilot, and a BAA on every plan.
- ✓Your EHR is Kipu, KipuCRM, Sunwave, Lightning Step, or BestNotes — and you need native connectors.
Choose Assort Health if…
- →You operate an outpatient mental health practice — therapy, medication management, TMS — and your calls are mostly scheduling and follow-up rather than crisis intake.
- →You need dual therapy + medication scheduling, custody verification for adolescent intake, or TMS series tracking — built-in product features they've invested in for mental health practices.
- →Your EHR is athenahealth, Epic, AdvancedMD, or NextGen (their listed BH integrations) rather than addiction-treatment-specific systems.
- →You operate across multiple specialties (BH + primary care, BH + ortho, BH + Ob-Gyn, etc.) and want one vendor for all of them — Assort covers 20+ specialties.
- →You need substantial non-English-language support: Assort claims 29-language coverage; DIAL3D ships English + Spanish today with more on the roadmap.
What changing vendors looks like.
Standard DIAL3D onboarding: shadow mode for 1-2 weeks while transcripts are reviewed by your team, then go live on inbound calls. Phone-number portability included. Most single-facility programs are live within two business days.
- ✓Free 30-day pilot — runs alongside your existing setup, no contract to break.
- ✓Phone-number portability — keep your existing numbers, route inbound to DIAL3D.
- ✓BAA executed during onboarding, before any PHI is processed.
- ✓Integrates with Kipu, Salesforce, Sunwave, CallTrackingMetrics, and most other systems by day 12.
Questions about DIAL3D vs Assort Health, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team