Comparison

DIAL3D vs Infinitus: Side-by-side.

Q: Is Infinitus a real competitor to DIAL3D?

They are typically not direct competitors because they solve different problems. Infinitus AI agents automate outbound calls: a provider's team needs to verify benefits with a payor, follow up on prior auth, or call a PBM about a prescription. DIAL3D's voice agent answers inbound calls: a patient calls a treatment center about admissions. They show up on the same shortlist because both involve voice AI in healthcare, but the actual decision depends on which problem is being solved first. Many BH operators eventually run both.

Q: Why would a behavioral health buyer evaluate Infinitus?

Two reasons. First, brand visibility: Infinitus has strong organic search authority for AI voice agent for healthcare. Second, real overlap on outbound VOB workload: if a BH program's admit counselors spend 30-60 minutes per case on hold with payors, Infinitus's benefit-verification automation may fit that subset of calls. It does not replace the inbound admit-line work DIAL3D does.

Q: Can DIAL3D integrate with Epic or Cerner?

Custom EHR connectors take 7-14 days to build. Native Kipu / KipuCRM / Sunwave / Lightning Step / BestNotes are ready out of the box because those are the systems behavioral health actually runs on. Infinitus's product page does not list named BH-EHR integrations; their focus is payor and pharmacy systems plus Salesforce.

Infinitus (infinitus.ai) and DIAL3D solve different problems with voice AI, even though both show up in healthcare-AI search results. Infinitus automates outbound calls — providers / pharmas / specialty pharmacies calling payors and PBMs for benefit verification, prior authorization, and prescription follow-up. DIAL3D answers inbound calls — patients calling treatment centers to start admissions, with 42 CFR Part 2 disclosure handling, SUD-specific crisis routing, and BH-EHR connectors. Same medium, opposite direction.

Last reviewed · May 20, 2026 · Written by Donald Prince · All competitor claims sourced from infinitus.ai public pages

TL;DR

•Different call directions. Infinitus's AI agents dial out to payors / PBMs / providers on behalf of pharmas, specialty pharmacies, and health systems. DIAL3D answers inbound calls from patients to BH treatment centers. If you need both — outbound benefits-verification automation and inbound admit-line coverage — they're complementary, not competitive.
•Pricing: DIAL3D — Trial free / Professional $2,000/mo / Enterprise custom (public per-minute overage). Infinitus — "annual platform and license fees combined with usage (per task or minute) or a subscription model"; actual dollar figures not publicly listed; enterprise procurement motion.
•DIAL3D differentiators for BH admit lines: 42 CFR Part 2 inside the script, SUD-specific crisis routing, integrates with Kipu, KipuCRM, Sunwave, and Lightning Step, public per-minute pricing, free Trial — Infinitus does not publicly document any of these for inbound BH admit-line use.

Feature comparison

Side-by-side, honest.

Every Infinitus claim below links to the infinitus.ai page where we sourced it. Where we can't verify a claim from public Infinitus pages, we mark it "?" instead of guessing.

Feature	DIAL3D	Infinitus
Primary call direction	Inbound patient → provider	Outbound provider/pharma → payor
Primary customer base	Behavioral health treatment centers	Pharma, specialty pharmacy, health systems, payors source
Answers inbound calls from patients	✓	~ "Call patients" product — outbound to patients
Outbound benefit verification (calls payors)	~ live on-call VOB to caller	✓ "150 data points per call"
Outbound prior authorization automation	—	✓ source
Behavioral-health-specific intake script	✓	? not in published solutions list
42 CFR Part 2 disclosure + consent capture	✓	? not publicly documented
SUD-specific crisis-language classifier + 988 routing	✓	? not publicly documented
Kipu / KipuCRM / Sunwave / Lightning Step	✓	? no BH-EHR connectors on public pages
Salesforce integration	✓	✓ dedicated solution page
Salesforce Health Cloud integration	✓	✓ Salesforce partnership (June 2025)
Public dollar-amount pricing	✓ Trial / $2,000 / Custom	— pricing page describes structure, no dollar figures
Free trial / pilot offered	✓ 100 voice minutes	? not publicly documented
HIPAA compliance + BAA	✓	✓ security page
Production scale	Multi-state BH operators 2026	5M+ calls · 100M+ minutes homepage stats
Built by behavioral-health operators	✓	— general-healthcare focused

Pricing comparison

What each costs.

DIAL3D

Trial plan (100 voice minutes), Professional $2,000/mo (5 agents, 10 numbers, $0.44/min), Enterprise custom. Public, per-minute overage published.

See full pricing →

Infinitus

Infinitus publishes a pricing page describing structure but not dollar amounts: "annual platform and license fees combined with usage (per task or minute) or a subscription model. Discounted task rates are available to customers who agree to multi-year contracts and monthly minimums." The framing is FTE replacement — pricing depends on patients served, capacity of team, and hourly rates of staff being replaced.

? Dollar amounts: not publicly documented

The honest verdict

Which one is right for you?

If Infinitus is genuinely the better fit for your situation, you should use Infinitus. Here's how to decide.

Choose DIAL3D if…

✓Your call volume is in the thousands to low-millions per year, not the hundreds of millions.
✓You run behavioral health admit lines specifically — addiction, mental health, detox, IOP/PHP.
✓You need 42 CFR Part 2 handled inline.
✓You need a vendor whose entire product roadmap is BH admit-line — not an outbound payor-calling roadmap built for pharma, specialty pharmacy, and large health systems.
✓You want public pricing and a free pilot before any contract.

Choose Infinitus if…

→Your problem is outbound: your team is on the phone with payors for hours each day chasing benefit verification, prior authorization, or prescription follow-up.
→You are a specialty pharmacy, pharma manufacturer, hub services group, or large health system with high-volume payor-call workload.
→You have an enterprise procurement motion that supports annual platform + license fees, per-task or per-minute usage billing, and multi-year contracts with monthly minimums.
→You don't run a BH admit line and don't need 42 CFR Part 2 disclosure handling or SUD-specific crisis routing inside the script.
→Note: many BH operators run both — DIAL3D on the inbound admit line and a payor-call automation tool for the outbound VOB / prior-auth workload. They're complementary tools, not alternatives.

Switching

What changing vendors looks like.

DIAL3D is built for single-facility and multi-facility behavioral health operators. Switching from Infinitus to DIAL3D would be unusual — different categories. If you're evaluating both, you're probably choosing between them on a specific BH-use-case basis. Pilot both in parallel for the BH call type and decide on transcript quality, warm-transfer cleanliness, and CRM handoff.

✓Free 30-day pilot — runs alongside your existing setup, no contract to break.
✓Phone-number portability — keep your existing numbers, route inbound to DIAL3D.
✓BAA executed during onboarding, before any PHI is processed.
✓Integrates with Kipu, Salesforce, Sunwave, CallTrackingMetrics, and most other systems by day 12.

FAQ

Questions about DIAL3D vs Infinitus, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team

Is Infinitus a real competitor to DIAL3D?

They're typically not direct competitors — they solve different problems. Infinitus's AI agents automate outbound calls: a provider's team needs to verify benefits with a payor, follow up on prior auth, or call a PBM about a prescription. DIAL3D's voice agent answers inbound calls: a patient calls a treatment center about admissions. They show up on the same shortlist because both involve voice AI in healthcare, but the typical evaluator's actual decision is which problem they're solving first. Many BH operators eventually run both.

Does Infinitus support 42 CFR Part 2?

As of May 2026, 42 CFR Part 2 is not mentioned on Infinitus's public pages. Their security page documents HIPAA compliance. The additional federal rule for SUD records (42 CFR Part 2) is not part of their published compliance posture — which is consistent with their customer base being pharma, specialty pharmacy, and general health systems rather than BH treatment centers specifically.

Why would a behavioral health buyer evaluate Infinitus?

Two reasons. (1) Brand visibility — Infinitus has strong organic search authority for "AI voice agent for healthcare" and appears on every BH operator's shortlist. (2) Real overlap on outbound VOB workload — if a BH program has admit counselors spending 30-60 minutes per case on hold with payors, Infinitus's benefit-verification automation may be a real fit for that specific subset of calls. It just doesn't replace the inbound admit-line work DIAL3D does.

Is DIAL3D production-scale yet?

DIAL3D is in production across multi-facility behavioral health operators in 2026 and growing. Infinitus has a much larger production footprint by raw call count — their homepage cites 5M+ calls and 100M+ minutes of conversation. The relevant question is "production scale at the use case I'm buying": Infinitus dominates outbound payor calls; DIAL3D is built specifically for inbound BH admit calls.

Can DIAL3D integrate with Epic or Cerner?

DIAL3D integrates with Kipu, KipuCRM, Sunwave, Lightning Step, BestNotes, and most other treatment-center systems — exact capabilities depend on the other system. Infinitus's product page doesn't list named BH-EHR integrations — their focus is payor and pharmacy systems plus Salesforce.

What's the typical Infinitus pricing range?

Infinitus publishes their pricing structure but not dollar amounts: "annual platform and license fees combined with usage (per task or minute) or a subscription model. Discounted task rates are available to customers who agree to multi-year contracts and monthly minimums." Their ROI framing on the same page is FTE replacement — inputs include patients served, team capacity, hourly rates, and onboarding overhead.