#1 · Our pick
DIAL3D
Behavioral-health-purpose-built voice + chat + SMS
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Purpose-built for addiction-treatment admit lines: 42 CFR Part 2 disclosure in the script, SUD-specific crisis classifier, integrates with Kipu, KipuCRM, Sunwave, and Lightning Step. Public per-minute pricing and a free Trial with 100 voice minutes.
What it does well
- +42 CFR Part 2 handling — not publicly documented on Further
- +SUD-tuned crisis classifier + 988 routing
- +Integrates with most addiction-treatment EHRs
- +Public pricing (Trial / $2,000 / Custom) + free Trial
Where it falls short
- −Not a fit for senior living, assisted living, or CCRC operators — that's Further's home ground
- −Smaller production footprint than Further's 6,500+ senior-living communities
- −English + Spanish today (multi-language roadmap)
Behavioral-health-specific AI suite, founded 2022 by clinicians. Broader scope than DIAL3D: AI Contact Center + Heads Up AI Intake (real-time coaching for human counselors) + AI Therapist Assistants + time-of-risk patient outreach + patient-facing mobile app.
What it does well
- +Whole-patient-journey AI suite (admit + in-treatment + alumni)
- +Real-time human counselor coaching (Heads Up)
- +Patient-facing mobile app (iOS + Android)
Where it falls short
- −42 CFR Part 2 not publicly documented
- −HIPAA / BAA posture not stated on public pages
- −No published EHR integrations (Kipu / Sunwave / Lightning Step)
- −Pricing not public
Different problem from Further. Infinitus is outbound healthcare voice AI — provider and pharma teams call out to payors for benefit verification, prior authorization, and prescription follow-up. DIAL3D handles inbound admit-line calls from patients. Many BH operators run both — outbound to payors with Infinitus, inbound from patients with DIAL3D.
Where it falls short
- −Outbound only — won't answer your admit line
- −Not behavioral-health-specific
- −Dollar figures not public on pricing page
Same vertical, different subspecialty. Assort has a dedicated behavioral-health product with continuous safety screening, dual therapy + medication scheduling, custody/guardian verification for minors, and TMS series tracking — but it's tuned for outpatient mental health (psychiatry, therapy, TMS clinics) rather than addiction-treatment admissions.
Where it falls short
- −42 CFR Part 2 not publicly documented
- −No Kipu / KipuCRM / Sunwave / Lightning Step integrations
- −Pricing not public
Different category. Sunwave is a behavioral-health EMR + CRM + billing platform for addiction-treatment centers — not a voice agent. DIAL3D integrates with Sunwave, so it's listed here for completeness only: if you're shopping a Further alternative, Sunwave isn't actually the same product, and you can run DIAL3D on top of it.
What it does well
- +Mature BH EMR + CRM + RCM in one platform
- +Native to addiction-treatment workflow
- +DIAL3D ships with a native Sunwave connector
Where it falls short
- −Not an admit-line voice agent — different category entirely
- −Won't answer your phone or run your chat agent
The closest direct comparable to DIAL3D on this list. Linear states it is "purpose-built for behavioral health" with voice AI for intake, scheduling, and patient outreach. Different EHR stack than the addiction-treatment-specific tools (Athena + Healthie integrations, where DIAL3D leads with Kipu / Sunwave / Lightning Step).
Where it falls short
- −42 CFR Part 2 not publicly documented
- −No Kipu / KipuCRM / Sunwave / Lightning Step integrations listed
- −Pricing not public
